At Arabian Souq, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

✅ Returns & Exchanges

• You can request a return or exchange within 7 days of receiving your order.
• Items must be in their original condition, unworn, unwashed, and with all tags attached.
• Returns are accepted only for non-customized and non-sale items.

❌ Non-Returnable Items

• Customized or made-to-order products.
• Sale or discounted items.
• Items that have been worn, washed, or damaged after delivery.

💸 Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7-14 business days.
• Shipping fees are non-refundable.

🔄 Exchange Process

• Exchanges are subject to product availability.
• If the item is out of stock, we will offer a refund or store credit.

🚚 Return Shipping

• Customers are responsible for return shipping costs unless the item received was defective or incorrect.
• We recommend using a trackable shipping service for returns.